Refund policy
Return Policy
We want you to be completely satisfied with your purchase! Here’s how our 30-day return policy works:
· Return Window: You have 30 days from the date you receive your item to request a return.
· Eligibility: To qualify for a return, your item must be in the same condition as when you received it and in its original packaging. Please include the receipt or proof of purchase.
· How to Start a Return: To initiate a return, please contact us at meixisw@gmail.com
· Return Process: If your return is approved, we will provide you with a return shipping label and instructions on how to send your package. Please note that items sent back without prior authorization will not be accepted.
· Questions: If you have any questions about returns, feel free to reach out to us at meixisw@gmail.com
Damages and Issues
Please inspect your order upon arrival. If you find that your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods (like food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care items (like beauty products)
- Hazardous materials, flammable liquids, or gases
If you have any questions about a specific item, please reach out to us.
Note: We cannot accept returns on sale items or gift cards.
Exchanges
For the quickest exchange, return the item you have. Once your return is approved, you can make a new purchase for the item you want.
Refunds
We will notify you once we have received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to reflect the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at meixisw@gmail.com
Thank you for shopping with us!